Shipping policy
Shipping Policy
At Marlows Living, we aim to provide a smooth and transparent shipping experience from the moment your order is confirmed through final delivery. This policy explains our shipping territory, service options, delivery estimates, charges, and other important information related to receiving your purchase.
Where We Ship
Marlows Living currently provides shipping within the United States only.
We do not offer international shipping at this time. A complete and valid U.S. delivery address must be provided during checkout for an order to be eligible for shipment.
Shipping Options
Customers can choose between Standard and Express delivery, subject to availability at checkout.
Standard Shipping
Estimated transit time: 3–5 business days
Shipping fee: $8.00
FREE Standard Shipping on orders totaling $70.00 or more
For qualifying purchases below $70.00, the regular $8.00 Standard Shipping charge applies.
Express Shipping
Estimated transit time: 1–2 business days
Shipping fee: $15.00
Express Shipping is an optional expedited service. The $15.00 Express fee applies even when an order qualifies for free Standard Shipping.
Your selected shipping method and applicable charge will be shown during checkout before your purchase is finalized.
Order Processing
Orders are generally prepared for shipment during regular business days. Saturdays, Sundays, and U.S. federal holidays are typically excluded from processing schedules.
Please note that processing time is separate from carrier transit time. The delivery estimates above generally begin after the package has been processed and transferred to the shipping carrier.
Processing may take longer during holiday periods, promotional events, unusually high order volumes, or unexpected operational circumstances.
Estimated Delivery Dates
The 1–2 business day Express and 3–5 business day Standard timeframes are estimates and are not guaranteed arrival dates.
Actual delivery may be affected by weather conditions, transportation disruptions, carrier service interruptions, seasonal shipping volumes, or other events outside the reasonable control of Marlows Living.
Shipment Confirmation & Tracking
When tracking is available, shipment information will be provided after your order has been dispatched.
Tracking may not update immediately after shipment confirmation. Carriers can require additional time to receive, scan, and register a package in their tracking network.
Address Verification
Customers are responsible for providing complete and accurate delivery information when placing an order. Please carefully verify the recipient name, street address, apartment or unit information where applicable, city, state, and ZIP code.
If you notice an error after completing your purchase, contact Marlows Living promptly. We will make reasonable efforts to assist before shipment; however, address changes cannot be guaranteed once fulfillment has begun or the package has entered the carrier network.
Delivery Issues
If your order has not arrived within the anticipated timeframe, please review the latest tracking information provided by the carrier.
For packages that appear substantially delayed, potentially lost in transit, returned as undeliverable, or otherwise affected by a delivery problem, please contact us with your order details. Marlows Living will review the available shipment information and assist with determining the appropriate next steps.
Contact Marlows Living
For questions about shipping charges, delivery estimates, tracking, or an existing shipment, please contact:
Marlows Living
11664B Northern Blvd
Watertown, NY 13603
United States
Phone: 901-568-6422
Email: sontran6661@gmail.com