Terms of service
1. YOUR USE OF MARLOWS LIVING
Our online store is intended for lawful personal shopping and related activities.
By using Marlows Living, you confirm that you have the legal capacity to enter into transactions in your jurisdiction or have appropriate authorization where required by law.
You may not use our website, products, or services for fraudulent, deceptive, unlawful, abusive, or unauthorized purposes.
We may reasonably limit or suspend access when necessary to protect customers, maintain website security, prevent misuse, or comply with applicable legal obligations.
2. PRODUCTS OFFERED THROUGH OUR STORE
Marlows Living strives to provide useful and accurate information concerning products available through our online store.
Product pages may include photographs, descriptions, measurements, dimensions, materials, colors, features, care instructions, intended uses, and other specifications.
We may periodically update product descriptions or specifications to reflect supplier, manufacturing, packaging, or other legitimate changes.
Minor differences between website images and physical merchandise may occur because of lighting, photography, device displays, manufacturing processes, or other reasonable variations.
3. PRODUCT MEASUREMENTS AND CUSTOMER SELECTION
Customers should carefully review available dimensions, measurements, materials, and other product information before ordering.
Where dimensions are provided, customers are responsible for determining whether the product is appropriate for their intended space or purpose.
You are responsible for selecting the desired product, variation, quantity, color, size, or other available option before completing checkout.
4. PRODUCT AVAILABILITY
All merchandise is subject to availability.
Certain products or variations may be available only in limited quantities. Marlows Living may introduce new products, modify available selections, establish reasonable quantity limits, or discontinue merchandise without prior notice.
Adding an item to a shopping cart does not guarantee that inventory has been reserved.
If merchandise becomes unavailable after an order has been submitted, we may cancel the affected item and refund any amount properly due for that item.
5. PRICES AND STORE CHARGES
Prices displayed through Marlows Living may change periodically.
Applicable taxes, shipping charges, discounts, promotional adjustments, and other transaction-related amounts will be displayed or calculated during checkout where appropriate.
We make reasonable efforts to maintain accurate pricing. However, technical, typographical, or administrative errors may occasionally occur.
Where permitted by law, material pricing errors may be corrected and affected transactions appropriately addressed.
6. PLACING AN ORDER
When you submit an order through Marlows Living, you are making an offer to purchase the selected merchandise under these Terms.
Receiving an electronic order acknowledgment means that we have received your order information. It does not necessarily mean that your order has been finally accepted.
Orders may be reviewed before fulfillment for inventory availability, payment authorization, customer-information accuracy, and reasonable fraud-prevention purposes.
7. ACCEPTANCE OR CANCELLATION OF ORDERS
We reserve the right to reasonably decline, limit, or cancel an order when circumstances require it.
Reasons may include:
Merchandise being unavailable;
Payment authorization being unsuccessful;
Material errors in pricing or product information;
Incomplete or materially inaccurate customer details;
Reasonable suspicion of fraudulent or unauthorized payment activity;
Purchasing activity indicating unauthorized commercial resale; or
Transactions that violate these Terms or applicable law.
If we cancel an order after successfully collecting payment, any amount properly owed back to you will be refunded through an appropriate payment method.
8. ACCURATE CUSTOMER INFORMATION
Customers must provide complete, current, and accurate information during checkout.
Before completing your purchase, please verify your name, contact information, billing details, delivery address, selected products, quantities, and other applicable options.
If you discover an error after placing an order, contact us promptly.
We cannot guarantee that order details can be changed once fulfillment or shipment preparation has started.
9. PAYMENT
Orders must be paid using the payment options available through our checkout.
Transactions may be processed by independent third-party payment providers. Such providers may maintain their own verification requirements, security procedures, contractual terms, and privacy practices.
We may decline or cancel a transaction if payment cannot be successfully authorized or reasonable fraud-prevention measures indicate potentially unauthorized activity.
10. UNITED STATES SHIPPING
Marlows Living currently ships eligible online purchases within the United States only.
Detailed information regarding available delivery methods, shipping charges, qualifying order thresholds, estimated transit periods, and related fulfillment conditions is provided in our Shipping Policy.
Shipping and delivery estimates are provided for planning purposes unless expressly identified as guaranteed.
Actual delivery may be affected by carrier delays, weather events, holidays, transportation disruptions, inaccurate addresses, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and deliverable shipping address.
11. RETURNS AND REFUNDS
Our Return and Refund Policy governs eligible returns, refunds, damaged or defective merchandise, incorrect products, and other qualifying post-purchase concerns.
Customers should review that policy before ordering to understand applicable return periods, product-condition standards, procedures, exclusions, and refund-processing information.
Nothing in these Terms is intended to waive or restrict consumer protections that cannot legally be excluded.
12. DAMAGED OR INCORRECT MERCHANDISE
If merchandise arrives damaged, defective, or materially different from what was ordered, customers should follow the reporting procedure stated in our Return and Refund Policy.
We may request reasonable information, including photographs or order details, to evaluate a claim and determine an appropriate resolution.
Customers should retain the affected merchandise and relevant packaging while a reported issue is being reviewed, where reasonably practical.
13. SALES, COUPONS, AND PROMOTIONS
Marlows Living may occasionally offer sales, promotional codes, discounts, or special purchasing opportunities.
Promotional offers may contain specific conditions relating to:
Eligible products or collections;
Minimum purchase requirements;
Validity or expiration periods;
Redemption limits;
Customer eligibility; or
Combination with other discounts.
The conditions displayed with a specific promotion will govern that offer.
14. CHANGES TO PRODUCTS OR SERVICES
Our merchandise selection and online services may evolve over time.
We may introduce new merchandise, modify product options, discontinue products, or change website functionality when appropriate.
Unless otherwise required by law, we do not guarantee that a particular product, promotion, collection, or website feature will remain continuously available.
15. ERRORS AND WEBSITE CORRECTIONS
We work to maintain accurate and current website information. Nevertheless, occasional errors, omissions, or outdated details may occur.
These may relate to product descriptions, measurements, availability, pricing, promotions, shipping information, or other store content.
Marlows Living reserves the right to correct inaccuracies and update information when necessary.
Material errors affecting existing transactions will be addressed reasonably and consistently with applicable law.
16. CUSTOMER REVIEWS AND SUBMITTED CONTENT
Customers may have opportunities to submit reviews, comments, photographs, suggestions, feedback, or similar content.
By submitting material, you confirm that you own the content or otherwise have sufficient authorization to provide it.
Submitted material must not be unlawful, fraudulent, defamatory, threatening, abusive, malicious, infringing, or otherwise violate another person's legal rights.
We may moderate, reject, or remove content that reasonably appears to violate these standards.
17. OUR INTELLECTUAL PROPERTY
Unless otherwise indicated, original materials associated with Marlows Living—including our branding, website copy, graphics, photographs, designs, logos, and other proprietary content—belong to us or are used under appropriate authorization.
Access to our website does not grant customers ownership of these materials.
You may not reproduce, distribute, modify, sell, commercially exploit, or otherwise misuse protected content without appropriate authorization, except where permitted by applicable law.
18. UNACCEPTABLE ACTIVITIES
You agree not to use Marlows Living to:
Conduct fraudulent or unlawful transactions;
Intentionally submit false or deceptive information;
Attempt unauthorized access to accounts, networks, or systems;
Upload or transmit malware, viruses, or harmful code;
Interfere with website operation or security;
Violate intellectual property, privacy, or other legal rights;
Collect information about other customers without lawful authority;
Circumvent technical or security measures;
Use automated tools in a manner that materially disrupts our services; or
Engage in activities otherwise prohibited by applicable law.
We may restrict or terminate access where these requirements are materially violated.
19. PRIVACY AND PERSONAL INFORMATION
Personal information provided to Marlows Living is handled according to our Privacy Policy and applicable privacy requirements.
Our Privacy Policy provides further information about how customer information may be collected, used, processed, stored, or disclosed in connection with operating our online store.
20. THIRD-PARTY PROVIDERS
We may rely on independent third-party providers for certain aspects of our operations, including ecommerce technology, payment processing, analytics, shipping, and related services.
Third-party providers may maintain their own terms, security requirements, and privacy practices.
Your direct use of an independently operated third-party service may therefore also be governed by that provider's applicable conditions.
21. LINKS TO THIRD-PARTY WEBSITES
Marlows Living may occasionally provide links to external websites or resources.
Such links are provided for convenience or informational purposes and do not necessarily constitute endorsement of the applicable third party.
We are not responsible for independently operated third-party websites, including their content, products, services, security, availability, or privacy practices.
22. WEBSITE SECURITY AND AVAILABILITY
We strive to provide reliable access to our online store, but uninterrupted availability cannot be guaranteed.
Website access may occasionally be affected by maintenance, software updates, technical problems, security procedures, network disruptions, or circumstances outside our reasonable control.
We may modify, restrict, or temporarily suspend website functions where reasonably necessary to protect or maintain our services.
23. DISCLAIMER OF WARRANTIES
To the maximum extent permitted under applicable law, the Marlows Living website and related online services are provided on an “as available” basis.
We do not guarantee that our website will always operate without interruptions, delays, technical errors, or security issues.
Nothing in these Terms excludes statutory warranties, consumer protections, or legal rights that cannot lawfully be excluded.
24. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Marlows Living will not be responsible for indirect, incidental, special, consequential, or similar losses arising solely from use of, or inability to access, our website or online services.
Any limitation in these Terms applies only to the extent permitted by law and does not restrict liability that cannot legally be excluded or limited.
25. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Marlows Living harmless from reasonable claims, liabilities, damages, losses, and expenses arising from your unlawful use of our services, material breach of these Terms, or infringement of another party's legal rights.
26. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
27. TERMINATION OR RESTRICTION OF ACCESS
You may discontinue using Marlows Living whenever you choose.
We may restrict, suspend, or terminate access if we reasonably determine that a user has materially violated these Terms, engaged in fraudulent or unlawful activity, threatened website security, or otherwise misused our services.
Provisions intended by their nature to survive termination will remain effective.
28. GOVERNING LAW
These Terms will be governed and interpreted according to applicable laws of the United States and, where appropriate, the laws applicable in the State of New York, without limiting mandatory consumer protections or rights provided under applicable law.
29. UPDATES TO THESE TERMS
Marlows Living may revise these Terms periodically to reflect changes in our products, services, website functionality, business practices, policies, or applicable legal requirements.
Updated Terms may be published through our website with a revised “Last Updated” date.
Continued use of our services after updated Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.
30. COMPLETE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable policies made available through Marlows Living, constitute the terms governing your use of our online store.
Our failure to enforce a particular provision on one occasion does not waive our right to enforce that provision at a later time.
31. CONTACT MARLOWS LIVING
If you have questions about these Terms of Service, an order, or another store policy, please contact us:
Marlows Living
11664B Northern Blvd
Watertown, NY 13603
United States
Phone: 901-568-6422
Email: sontran6661@gmail.com